Returns & Refunds

Tell us within 30 days of delivery that the piece is not right and we refund what you paid, in full, to the card you used.

You do not have to send anything back. No form, no return label, no inspection — the refund does not wait on a parcel.

Every piece is made to order once you buy, by a maker who does not take returns, and we hold no warehouse to receive one. Asking you to pay postage and queue at a counter would cost you an afternoon and gain us nothing.

Keep it, pass it on, or do as you like with it. The refund is the same either way.

Email support@brindaro.com with your order number and a line about what was wrong. You do not need to justify it — “it is not right” is enough.

We send the refund to your original payment method within 5–7 business days of agreeing it. Shipping was free, so the whole amount you paid comes back.

Tell us within 30 days and attach a photograph if you can. We will have it remade and sent again at no cost to you, or refund you — your choice. Nothing goes back in the post for this either.

A claim made more than 30 days after delivery.

Normal wear on a piece worn every day. This is a 14k white gold plating, not solid gold, and it will age the way plated jewellery ages.

Repeated claims across several orders, where the pattern is plainly not about the piece.

A parcel marked delivered that never reached you is a shipping problem rather than a refund one — tell us and we will chase the carrier with you.